Refund Policy
At Seth's Little Zoo, customer satisfaction and the health of our animals are our top priorities. Please read our refund policy carefully before making a purchase.
Dry Goods
-
Dry goods (e.g., food, toys, accessories, supplies) may be returned within 14 days of purchase for a full refund.
-
Items must be unused, unopened, and returned in the original packaging and condition as when purchased.
-
A valid receipt or proof of purchase is required for all returns.
Livestock (Animals)
-
Livestock may be returned within 24 hours of purchase.
-
Animals must be returned in healthy condition and in the same type of container or packaging used at the time of purchase.
-
Due to health and safety considerations, refunds or exchanges are not guaranteed for returned livestock and are subject to inspection and approval by our staff.
General Conditions
-
All returns must be accompanied by proof of purchase (receipt, invoice, or transaction record).
-
Products must be returned in the same condition and packaging in which they were sold.
-
We reserve the right to refuse a return or refund if the product or animal does not meet the above criteria.
If you have any questions regarding our refund policy, please contact us at info@sethslittlezoo.co.uk